Return & Exchange Policy
- At Bin Kahe, customer satisfaction is paramount. Requests for returns or exchanges are accepted within 7 days of delivery.
- To be eligible, items must be unused, unwashed, and with all tags and original packaging intact.
- Customized or sale items are non-returnable.
- Returns are permitted in cases of wrong item, damage during shipping, or manufacturing defects.
- Requests must be raised via our customer service email, including your order number and photographs if required.
- Upon acceptance, a return shipping label and instructions will be provided. Refunds (minus shipping costs, if applicable) are processed within 7 business days after items are received and inspected.
- Exchanges can be made for a different size, subject to availability.
- Bin Kahe reserves the right to refuse returns if items do not meet condition requirements.
- Only after receiving our confirmation for the return, we will schedule a pickup for the order within 1-3 business days of placing the request with no additional cost